When it comes to replacing or repairing your roof, choosing the right roofing contractor is crucial. Knowing the right questions to ask can make all the difference in ensuring the job is done correctly and to your satisfaction. Below is a comprehensive guide of questions to ask your roofing contractor before, during, and after the job. 

Before Hiring a Roofing Contractor

1. Are you licensed and insured?

Ensuring that your roofing contractor is licensed and insured protects you from potential liabilities and confirms that the contractor meets local building codes and standards. Ask to see proof of both. When asking a roofing contractor about licensure and insurance; listen for clear and direct confirmation and ask for documentation.   It is a red flag if your contractor has any hesitation or vague answers and is unable to provide proof of licensing and insurance.  

2. Can you provide references or examples of past work?

References and examples of past work can give you an idea of the contractor’s quality of work and customer satisfaction. A reputable contractor will have no problem providing this information and will have this readily available. Listen for specific examples, testimonials, and willingness to connect you with previous clients. It is a red flag if a contractor refuses to provide references or offers vague responses. Also, a quick online search of reviews is always helpful.  

3. What is your experience with the specific type of roofing material?

Different roofing materials require different installation techniques. Ensure the contractor has experience with the material you’ve chosen, whether it’s asphalt shingles, metal roofing, or another type. Listen for detailed explanations of past projects and familiarity with the materials being used on your project. Lack of specific experience or knowledge about the material you prefer is a red flag.   

4. Do you offer warranties on your work and the materials used?

Warranties protect you if something goes wrong after the installation. Understand the terms of both the workmanship warranty provided by the contractor and the manufacturer’s warranty on materials. Reputable contractors will provide clear terms and conditions for both types of warranties, along with documentation. If there is no warranty offered or unclear terms and conditions, you may want to seek alternative options. 

5. Can you provide a detailed written estimate?

A detailed written estimate helps you understand the costs and detailed timeline. It should include labor, materials, permits, and any other associated costs including how they handle unforeseen issues or additional costs. Look for a comprehensive breakdown of costs in writing and avoid verbal estimates or contractors that have a reluctance to provide a detailed written estimate.

During the Roofing Project

Being prepared for what is expected during a roofing project is key for a smooth project. Below are the top 6 questions to ask your roofing contractor. 

1. How will you protect my property during the roofing project?

Roofing can be messy, and it’s important that your contractor takes steps to protect your home, landscaping, and belongings from damage. Detailed protection measures and examples of past practices should be mentioned by the contractor, and the absence of a clear plan for property protection is a red flag. 

2. What is your process for removing old roofing materials?

Proper removal and disposal of old roofing materials are crucial to avoid damage to your property and ensure a clean job site. Your roof contractor should provide specific disposal methods and cleanup plans, and no clear plan for waste removal and site cleanup should be a warning that you may be responsible for your own cleanup, and that could be costly.  

3. How will you handle inclement weather during the project?

Weather can be unpredictable, and your contractor should have a plan for protecting your home and staying on schedule in case of bad weather. Contractors should discuss with you the detailed contingency plans for weather delays, and not having a plan or vague answers about handling bad weather could be an indication of future project delays. 

4. Will there be any interruptions to my daily routine?

Understanding how the project might impact your daily routine helps you plan accordingly. This includes noise levels, access to your home, and working hours. An honest assessment of potential disruptions and how they will be managed should be discussed with your roofing contractor. Downplaying the potential for disruptions by your contractor should be considered a red flag. 

5. How will you communicate project updates with me? 

Regular communication is key to a successful project. Ensure you know how and when the contractor will provide updates on progress and any issues that arise. Discuss communication plans and methods with your contractor such as their preferred method of communication (e.g., supervisor, phone calls, emails). Unclear or inconsistent communication methods can lead to project delays and dissatisfaction.  

After the Roofing Project is Completed

Although you may be looking forward to the completion of your project, there are a few questions to ask your contractor that pertain to the completed project. Below are 5 must-ask questions. 

1. How will you ensure the job site is cleaned up?

A thorough cleanup is essential to leave your property in good condition and avoid any safety hazards from leftover debris or nails. Ask your contractor for specific cleanup procedures and a commitment to leave the site pristine. 

2. What kind of final inspection will be conducted?

A final inspection ensures that all work has been completed to standard and that any issues are addressed before the contractor leaves the site. Listen for a detailed final inspection process and who will be conducting it. No final inspection or refusal to address post-completion concerns should be addressed with your contractor prior to the start of the project. 

3. Can you provide documentation of the work performed and warranties?

Having documentation of the work performed and warranties is crucial for future reference, especially if you sell your home or need repairs.  Any missing or incomplete documentation of warranties is a red flag.

4. What maintenance or follow-up services do you offer?

Regular maintenance can extend the life of your roof. Ask if the contractor offers maintenance services or follow-up inspections. Reputable roofing contractors will provide specific maintenance services and recommendations for future care. If your contractor provides no maintenance or follow-up services and does not have a recommendation, this is a red flag that they will also not address any warranty or other issues after the project is completed. 

5. How do you handle warranty claims or post-installation issues?

Knowing the process for handling warranty claims or post-installation issues gives you peace of mind and ensures that any problems will be addressed promptly. Listen for clear procedures for submitting warranty claims and response times.

Choosing the right roofing contractor is essential for the longevity and safety of your home. By asking these critical questions before, during, and after the roofing project, you can ensure that you hire a reputable contractor and get the best possible outcome for your roofing project. At One Way Exteriors, a premier Ludington roof contractor, we pride ourselves on our transparency, quality workmanship, and excellent customer service. If you have any questions, feel free to contact us, and let us provide you with the peace of mind that comes with knowing your home is in good hands.

Infographic